Overview
Working Hours/ Day off: 9 off 8
Job Responsibility:
- Handling and replying to customer inquiries through email, phone, and a-live clients.
- Maintaining customer relations.
- Providing feedback to Supervisor/ Head on customer’s needs/feedback.
- Preparing and generating reports/relating customer queries.
- Researching into customers’ queries/concerns into the systems.
- And all other tasks/responsibilities assigned by the Supervisor/Head of the Department.
Qualifications/Knowledge and skills set:
- Candidate must possess at least Bachelor’s/ Degree, in any field.
- Age requirement is 21 to 35 years old.
- Preferably 1-4 yrs. Experienced Employees specializing in Customer Service or equivalent.
- Academic qualifications of at least Tertiary level with Bachelor’s Degree.
- Work experience of at least 2 years in customer service including online support for customers via live chat will be strongly considered.
- Excellent communication in other Asian languages and European languages is an advantage.
- Must be knowledgeable in the use of electronic mail (email), live chat, and other online communication tools.
- Highly organized, self-motivated, and able to work independently or with a team.
- Proficient in Microsoft Word, Excel, PowerPoint
Language Skills:
1. Indian – English, Hindi & Tamil
2. Japanese / Filipino – English, Nihongo (Hiragana, Katakana and Kanji), JLPT N1 or N2 only
3. Malaysian – English & Chinese Mandarin
4. Korean / Filipino – English & Korean, TOPIK 5 or 6 (Advanced Level)
5. Vietnamese – English & Vietnamese
6. Thai – English & Thai
BENEFITS:
Successfully hired applicants will be received the following benefits, other benefits will be discussed during job offer.
- Free Accommodation (Condo unit, room sharing accommodation which they will share
- with one same gender and same nationality employee also)
- Free meals and snacks during working hours
- Health insurance, Life insurance, Accident insurance
- Working Visa/Permit
RECRUITMENT PROCESS
- Sourcing
- Paper Screening
- Initial Interview
- Translation test exam (for Customer Service applicants only, depending on the candidate nationality)
- Second/Final interview
- Job Offer
- Medical requirements
- On-boarding
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To apply for this job email your details to careers@viralhire.net